Patient Reviews
Patient Reviews
Explore firsthand accounts of our patients' experiences at Southwest Hip and Knee where patient-first care and state-of-the-art technology intersect. Whether you want to know what to expect or you want to learn about our team, our patients' reviews are a testament to the life-changing impact our orthopedic care has had on individuals in Tempe, AZ. We invite you to take a moment to read real patients' stories and discover how we can help you take back your life.
"Anytime I need a service I always read the reviews. This review is how I am so happy I found Dr Randall. I have always been very active...in work and riding horses. It finally came down to the day I knew I couldn't ride anymore. I was in tears of pain just trying to get on my horse and was only able to stay on for about 5 mins. I figured that was my last ride. But then Dr Randall replaced my hip in February. I have since been very active working and I have been able to ride my horse again. We can gallop with ease. I feel so good it is hard to think of the time I couldn't hardly walk up a tiny tiny hill. She is the best. I researched her before i ever made an appointment. I have a lot of friends that have had knees and hips done. So I would ask them. Who did your surgery?...Dr Randall's name came up 95 percent of the time. Then I would ask : were you pleased with it and how are you doing now? A positive answer every single time. I highly recommend her. Her assistant Derek is very helpful and informative. Glad I had them both. "
"I broke my left knee patella after a freak slip and fall. Dr. Randall was able to see me within a week and performed a reconstruction on it soon after. My consultation with her and her team was stellar, answered all my questions. The surgery was amazing an here it is almost two years later and I am so pleased. Thank you Dr. Randall!"
"Dr Randall, her team, staff, and the Tempe Hospital, treated me with the upmost compassion. I will highly recommend everyone listed. I never felt rushed, never uncomfortable, and always welcomed. Dr. Randall took her time as well as her team. The hospital staff at the time of pre-screening were fun and helped me relax in order to prepare for surgery. I wish I could name every individual, but I didn't. I was nervous and didn't write names down. once I made it to recovery, a gentleman, maybe his name is Lucas? He stayed with me and cared for me, explained everything in detail, and I walked out pain-free! He was so kind. I traveled from the east coast just to have this team put me together again. Thank you isn't enough, but it's all I can say. Thank you for making me a hippie! Book an appointment right now so you can start a new journey!"
"Dr Amber Randall completed my hip replacement in January. I could walk on it immediately and could sleep on it within three weeks. At six weeks I carefully went hiking and had no pain and no problems. My entire lower body feels better than it has in years! Her technique is amazing. I know other people that have had nothing but problems. She does a wonderful job!"
"I feel listened to and my concerns are addressed. Quality of care is A+."
"Dr. Randall is a perfectionist in her trade, and she very obviously endeavors to remain on the cutting edge of relevant technology. It is very reassuring for a patient to observe one's physician striving to be and do her best. I am extremely pleased with the outcome of my hip replacement surgery, and I would, without hesitation, recommend Dr. Randall's services to anyone in need of a similar procedure."
"Dr. Randall and staff provided excellent review and examination of my hip condition. I was pleased with the results and left with the next steps information for treatment and follow-up with her. I highly recommend Dr. Randall if needed."
"Great service combined with excellent doctor and staff. Amber is the best."
"I'm 81 years old and I have never met a more skilled, compassionate, capable and congenial physician in all of my life! I have known Dr Randall since she first came to Arizona and was practicing in Flagstaff she replaced a hip for me. She was so excellent that my sister had to have a hip replacement and she came all the way up to Flagstaff from Mesa just to have Dr Randall do it. If anyone is looking for someone to do an excellent job for a hip or knee replacement Dr Randall is where you want to go I can't say enough about her abilities and caring!"
"Dr. Amber Randall spent a good amount of time with me discussing my concerns re possibilities for hip pain alleviation. She was quite friendly and clear in her explanations and options."
"De Randall is always kind, positive, informative and an excellent surgeon! I am so pleased that I had my hip operation with her!"
"Excellent experience with Dr. and staff. Highly recommend!"
"Dr. Randall is a wonderful doctor who gives her undivided attention to every question. She performed my knee surgery 2 years ago and it was fantastic."
"Spoke with Dr Randall. Call was on time and I was given information I need. If I eventually need knee surgery, I hope to have Dr Randall as my surgeon."
"I had my initial appointment with Dr. Randall for a knee replacement revision. She was kind, thorough, and a great listener! I have heard great things about Dr. Randall, and I feel that I’m in good hands with her as my surgeon. I highly recommend her."
"I first became aware of Dr. Randall some years ago because her excellent reputation of being an excellent orthopedic surgeon and also because of friends experiences with her. She recently performed a knee replacement on me.and she was wonderful! She was caring and easy to talk to and I am pleased.with my knee most importantly. If I ever need an orthopedic surgeon again she’s going to be the one. She operates out of Stewards st. Luke’s hospital in Tempe. As. Which is smaller older but excellent hospital.!"
"Excellent!!!"
"Doctor Amber Randall is absolutely the best orthopedic surgeon, and her staff is absolutely the best. And I would definitely recommend them to any of my family and friends"
"Absolutely the best orthopedic surgeon and staff in Arizona."
"Dr Randall is absolutely amazing. Total knee replacement is a success."
"Having Dr. Amber Randall at Steward Orthopedic do my hip replacement surgery was one of the best healthcare decisions I have ever made. Excellent surgeon, great support team, wonderful follow-up."
"On time and top service"
"Had a total knee done very happy with result she is a great do to have do the surgery "
"Dr. A. Randall previously at Flagstaff Bone and Joint is now at Stewart Medical Group in Tempe. She has a great reputation as being one of the best when it comes to knee and hip replacement."
"Best doctor in the area - Very wise and great at asking questions about past care and treatment performed by others. Offered many solutions and what the consequences are of using those solutions."
"True health CARE - Dr. Randall and her assistants are professional, friendly and I felt heard. They were patient with me and Dr. Randall herself explains everything. "
"Dr. Randall is an expert! - Dr. Randall and Derek, her PA are exceptionally in their expertise and take the time to answer all my questions."
"The Very Best - Dr Randall is very knowledgeable, experienced, friendly, efficient, but most important, she is an excellent surgeon. Highly recommend for knee or hip replacement."
"Excellent Doctor - The staff, PA, and doctor herself are always very pleasant and receptive. Dr. Randall always remembers me and my history. Thus far, she has worked with me on my pain and preparation for a future surgery."
"Successful Hip Replacement - I had my first Post Op appointment yesterday after my surgery. August 1. Everything looked good and stitches looked great after 3 weeks. Virtually NO bleeding or infection! Dr Randall explained my next weeks of recovery and home rehab. It’s amazing to be able to walk normally after less than 3 weeks! Dr Randall is amazing and a blessing to have her Northern Arizona!"
"Outstanding expertise and care! the best there is in AZ"
"People are welcoming and there is never a long wait to see Dr. Randl, great job scheduling.Dr. Randal's expertise is hip and knees and she has proven that to me with my complete knee replaement. "
"Great except - I’ve used Dr. Randall for two different surgeries and have had a great experience with her and her assistant Derek. Would and have recommend them to anyone."
"Excellent care. - The very best care, and attention to detail. My life is much improved since receiving treatment from Dr Randall over many years. My last visit was caring and competent, just as they all have been.Thank You Dr Randall for helping me stay active and healthy. "
"Dereck and Dr. Randall were very clear in explaining the issues and options, including the fact that I would be in control of decision making processes. Dr. Randall's reputation was confirmed and improved by my experience."
"Dr. Amber is the best - The office was so clean and inviting it was a pleasure to be there. Dr. Amber of course is the best hip surgeon in all of northern Arizona. If you need any consultation or work on your bones you can’t go wrong with her. I almost wish I had another problem so I could see her again. "
"Very personable& excellant - I would highly recommend Dr. Randall. Her & her staff are very caring . They really care about their patients . Very satisfied . "
"She listened... - She listens to her patients. She told me what side to carry walking stick in. She cares about her patients. "
"Dr Randall just knows precisely what she's doing! - Visits have always been timely, informative, and confident that Amber & Derrick are very willing to spend all the time and convo that I need ;)"
"I have already recommended Dr. Randall. - The office is efficient, on time and Dr. Randall and her staff are very informative and kind. They were great with advice and recommendations on exercise and movement regarding my new knee."
"Her reputation of "great" is confirmed by me - She is a very gentle, sensitive and knowledgeable. I felt very safe in her care."
"Dr Amber is incredibly skilled and successful in her work."
"I would absolutely recommend Dr. Randall and have. - Another great visit and my knee is doing very well.."
"Dr Randall is amazing. She and her partner Derek are a fantastic team. I had my hip replaced at Oasis Hospital in the Valley and they treated me like a queen. I highly recommend Dr Randall at Granite Orthopedics in Flagstaff "
"Very highly - Dr.Randall, is the best at surgery and follow through. She listens and addresses any and all concerns. She makes herself available at anytime for any concerns or needs. She is definitely the best!!!"
"Excellent doctor and surgeon - Very informative, personable knowledgeable. You can’t do better than "
"Out of 5 stars - 5 stars - Very knowledgeable of each question I had - very informative felt at ease to my problem on finding a solution "
"Dr. Randall was very professional, answered all my questions and I would highly recommend using her. She is a highly qualified orthopedic surgeon."
"Dr. Amber Randall is absolutely wonderful in every respect. Not only is she the best in her field, but she is compassionate and caring about her patients. Dr. Randall makes you feel like you are her only patient. She performed my left knee joint replacement last year and I could not be more pleased. What a terrific doctor and person! I cannot say enough good things about Dr. Randall. She also has an outstanding assistant in Derek Bontrager, who is always so helpful with her patients. Response time is never an issue with Dr. Randall or her team. My experience could not have been better. I will always be a patient. Claire "
"She gave me all the information I needed and explained relevant factors very well. The surgery gave me back good mobility. I would recommend her very highly to anyone with my issues. Excellent."
"First appointment . - Dr. Randall and her PA were both very friendly and professional. They took care of my husband and I for our knees. We will be seeing her in the future."
"$ month surgery follow up - It was a pleasant change to have a doctor who actually reviews your chart before meeting with you. Competent, knowledgeable, professional with great patient communication skills. "
"Consult on another knee surgery - Derrick was very helpful before I saw Dr. Randall. I was given time to ask all my questions. Since Dr. Randall operated on me in 2020 I felt very comfortable going forward with her for another surgery. "
"I appreciated the absolute timeliness - The calm efficiency of the system was apparent!"
"Dr. Randall takes time to thoroughly review your issue with you in language you can understand. She's very professional and compassionate. "
"Fantastic doctor - Nice office no waiting "
"Hip bursitis - Dr Randall and her staff are excellent. Have seen her several times and have never been disappointed. She's the best!"
"Outstanding Care - I have never had that level of attention and care from a doctor until I met Dr Randall. She took her time with my husband and I and answered every question we had. We were in her office talking for over an hour! And that's just unheard of these days. I didn't feel like a number, I felt like a person and someone she genuinely wants to help. I was scared to replace my hip, but feel much more confident about it because of her kindness and attentiveness. I highly recommend her and feel so blessed to have found her and her practice. "
"I would highly recommend. Patient and caring. - Dr Randall takes time to make sure you're healing and listens to concerns."
"She is brilliant and the best ortho surgeon. - Dr. Randall is the BEST ortho surgeon, as well as friendly and fun. Her assistant, Derek, is also top notch, friendly and fun. Her front staff are very efficient and friendly. It is great that they now have office hours in Sedona as I live close-by. "
"She takes time to listen, she treats you as an individual with individual concerns, she doesn't act like she's above you, looks you in the eyes so you know she's talking to you."
"At 82 years old, I had quite a bit of trepidation. All for no reason. I am delighted with the process and the results. Dr. Randall was as good as her reputation "
"DR. RANDLL IS AN EXCEPTIONAL SURGEON - I've had three surgeries with Dr. Randall and have found her to be an exceptional surgeon. Not only is she an excellent doctor, she is a very friendly and caring person. I really like and respect her and feel well cared for by her."
"Simply the Best surgeon! - Dr Randall, was able to fix a bad knee that other specialist were not able to do correctly.She does everything she can for the best outcome for her patients. Great listener.After having several surgeries by several specialist, in my opinion she is the very best!"
"Dr. Randall is a fantastic doctor. - Dr. Randall treated me with care and caring and explained the Iovera procedure to me so I would know what to expect each step of the way that made me feel seen and informed."
"Second hip replacement - Just did my 6 week post op visit with Dr Randall. Simply put I think she is the best surgeon in the country. She has done two hip replacements for me and both were flawless. She is kind,listens and professional in every way. If I could give a 10 star rate I would "
"The BEST! - Experienced, uses latest technologies, explains procedures & asks questions, and her staff wholeheartedly supports her."
"Dr. Randall was very attentive and supportive"
"Recommendation - My experience was and is very good and handled on a professional basis. Dr. Randall was the surgeon to replace my hip as well as my spouse and both experiences have been successful. She is through on her evaluations, listens to your individual concerns and situations. Has a high awareness of the importance of a medical center that is adequately staffed and has the personnel to back up the procedures. "
"Great service, couldn't ask for more. "
"Phenomenal reputation - She’s apparently the best in Arizona. She diagnosed my issue quickly after reviewing my X-rays. Her expertise is very impressive. "
"Yes I will recommend her - She a real pro"